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Degraded
System Latency / Connectivity Timeout
Dec 24, 2025 at 2:38pm UTC
Resolved
Dec 24, 2025 at 2:44pm UTC
Performed a hard reboot of the network routers and cleared the terminal cache.
Affected services
Created
Dec 24, 2025 at 2:38pm UTC
Beginning at 9am AST, multiple payment terminals began experiencing "Request Timeout" errors. While the devices were powered on and able to initiate transactions, they failed to receive an authorization response from the host server. This resulted in stalled checkout lines and forced manual entry or cash-only operations.
Affected services