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Degraded
Dejavoo Terminal Communication Timeout
Dec 24, 2025 at 3:01pm UTC
Resolved
Dec 24, 2025 at 3:07pm UTC
update
Affected services
Created
Dec 24, 2025 at 3:01pm UTC
Beginning at 11am AST, multiple Dejavoo terminals began timing out during the host handshake. After a card was swiped/inserted, the device remained on the "Authorizing..." screen for approximately 60–90 seconds before failing with a Communication Error.
Diagnostic Observations:
Terminals passed a Ping Test (F1 -> Comm Status -> Ping -> Google.com), confirming local internet was active.
The issue was present across both Ethernet and WiFi connections.
Manual entry (CNP) transactions also experienced the same timeout, ruling out the EMV chip reader as the sole cause.
Affected services